Introduction
Welcome to Candlenests, operated by Cogentify Technologies Private Limited. This Risk Factor Policy outlines the possible risks associated with using our website and purchasing our candle products online. Although we are committed to providing a dependable and enjoyable shopping experience, certain situations may occur that remain beyond our reasonable control. By accessing, browsing, or using Candlenests, you acknowledge, understand, and agree to the terms, conditions, and provisions described within this Risk Factor Policy.
1. General Acknowledgment of Risk
By placing an order through our platform, you acknowledge that online shopping involves certain inherent risks. Although we make every reasonable effort to present accurate product descriptions along with clear images of our candles, slight differences in colour, fragrance perception, wax texture, appearance, or finish may occur because of screen settings, display quality, lighting conditions, or individual preferences. Customers are encouraged to carefully review all product information and contact our support team for clarification before completing a purchase.
2. Product Availability and Inventory Risk
All products displayed on our website remain subject to current stock availability. While we regularly update our inventory to maintain accurate listings, unexpected demand, technical issues, or system-related errors may occasionally create inventory discrepancies. Under such circumstances, we reserve the right to modify, postpone, or cancel an order when necessary. Customers affected by these situations will be informed promptly and, whenever applicable, will be provided with suitable alternatives or an appropriate refund.
3. Color Representation Disclaimer
We make every reasonable effort to display product colours as accurately as possible throughout our website. However, differences caused by monitor settings, device displays, screen resolutions, or surrounding lighting conditions may result in slight variations between the displayed image and the actual product. Such minor differences are a normal part of online shopping and should not be considered defects, inaccuracies, or any form of product misrepresentation.
4. Shipping and Transit Risk
Once your order has been dispatched from our warehouse, the delivery process is handled by our partnered logistics providers. Although we work with reliable courier services to ensure timely deliveries, occasional delays, transit damage, or package loss may occur due to circumstances beyond our control. Whenever such situations arise, we will provide every reasonable effort to assist in resolving the matter. Customers are requested to report any delivery-related concerns to our customer support team without unnecessary delay.
5. Third-Party Content and External Risks
Our candle website operates independently and does not approve, endorse, or maintain affiliations with third-party services, sellers, or external content unless specifically stated. We are not associated with unauthorised websites or platforms claiming to represent our brand. If you identify any website or source falsely presenting itself as connected with us, please inform us immediately. We disclaim all responsibility for transactions, information, services, or issues arising from such unauthorised websites, external platforms, or third-party sources.
Contact Us
If you have any questions, concerns, or require additional clarification regarding this Risk Factor Policy, please contact our support team at cogentifytechnologiespvtltd@gmail.com. We will be happy to assist you by addressing your concerns, answering your questions, and providing the appropriate guidance whenever required.